Privacy Policy

Last Updated: 28 May 2026

1. Introduction
This Privacy Policy explains how The Heroic Collective (“The Heroic Collective”, “we”, “us,”
or “our”) collects, uses, stores and discloses your personal information.
This Privacy Policy applies to:
• our websites;
• online courses and digital products;
• downloadable resources;
• email communications;
• customer support enquiries;
• webinars and online workshops; and
• other services operated by The Heroic Collective.
We are committed to protecting your privacy and handling your personal information in
accordance with the:
• Privacy Act 1988 (Cth);
• Australian Privacy Principles (APPs);
• Spam Act 2003 (Cth);
• applicable health privacy obligations; and
• where applicable, the General Data Protection Regulation (GDPR).
By using our website, downloading resources, enrolling in courses or otherwise interacting
with us, you consent to the collection and use of information as described in this Privacy
Policy.

2. The Information We Collect
We may collect personal information that is reasonably necessary to provide our products,
services and website functionality.
Personal Information We May Collect
Depending on how you interact with us, this may include:
• your name;
• email address;
• phone number;
• billing address;
• workplace or organisation details;
• account login details;
• course enrolment information;
• webinar registration information;
• communication preferences;
• survey responses;
• customer support enquiries; and
• other information you voluntarily provide to us.

Payment Information
Payments made through our website may be processed through third-party providers
including:
• Stripe;
• PayPal; and
• other payment processors integrated with Kajabi.
We do not directly store full credit card details on our own servers.
Automatically Collected Information
When you use our website or services, we may automatically collect technical and usage
information including:
• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• website interactions;
• referral sources;
• approximate geographic location;
• course progress and engagement;
• email open and click activity; and
• cookie and tracking data.

3. Kajabi and Third-Party Services Kajabi
Our website, online courses, customer accounts, email automations and digital product
delivery systems are hosted through Kajabi.
Kajabi may collect and process information including:
• account login details;
• website and course activity;
• device and browser information;
• transaction information;
• analytics data; and
• marketing engagement data.
Other Third-Party Providers
We may also use third-party service providers including:
• Stripe;
• PayPal;
• Google Analytics;
• Meta Pixel (Facebook and Instagram);
• YouTube;
• Google Workspace; and
• other software or technology providers reasonably necessary for operating our business.
These providers may collect, process or store information on our behalf.

4. How We Use Your Information
We may use your personal information to:
• provide products and services;
• process purchases and payments;
• manage course and webinar registrations;
• provide customer support;
• communicate with you about your account or purchases;
• send educational content and updates;
• send marketing communications where permitted by law;
• improve our website, products and services;
• analyse website traffic and user engagement;
• personalise content and advertising;
• maintain website security and functionality;
• comply with legal obligations; and
• manage business operations.

5. Marketing Communications
If you subscribe to our mailing list, download resources, register for webinars or enrol in
courses, we may send you emails relating to:
• educational content;
• product updates;
• promotions;
• webinar announcements;
• free resources;
• customer support;
• abandoned cart reminders; and
• related services.
You may unsubscribe from marketing communications at any time using the unsubscribe
link included in our emails.
We comply with the Spam Act 2003 (Cth).

6. Cookies and Tracking Technologies
Our websites may use cookies, pixels and similar tracking technologies to improve
functionality, understand website usage and support advertising and analytics.
Types of Cookies We May Use

Essential Cookies
These cookies are necessary for website functionality including account login, course access
and security features.

Analytics Cookies
These cookies help us understand how visitors use our website and may include tools such
as Google Analytics and Kajabi analytics.
Advertising and Retargeting Cookies
Third-party advertising providers including Meta (Facebook and Instagram) and Google
may use cookies or pixels to measure advertising effectiveness, personalise advertisements
and deliver remarketing campaigns.

Managing Cookies
Most web browsers allow you to:
• control cookies through browser settings;
• delete cookies;
• block cookies; or
• receive notifications when cookies are used.
Please note that disabling cookies may affect website functionality.

7. Disclosure of Personal Information
We may disclose personal information to:
• third-party service providers;
• payment processors;
• website hosting providers;
• email and marketing providers;
• analytics providers;
• contractors and professional advisers;
• legal or regulatory authorities where required by law; and
• other parties with your consent.
We do not sell personal information to third parties.

8. International Data Transfers
Some of our third-party providers may store or process information outside Australia,
including in the United States or other jurisdictions.
By using our services, you acknowledge that your information may be transferred,
processed or stored outside Australia.
Where reasonably practicable, we take steps to ensure overseas providers maintain
appropriate privacy and security standards.

9. Security of Information
We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification and disclosure.
These measures may include:
• SSL encryption;
• password protection;
• restricted access controls;
• secure payment processing;
• software security updates; and
• secure third-party platforms.
However, no method of electronic transmission or storage is completely secure and we
cannot guarantee absolute security.

10. Accessing and Correcting Your Information
You may request access to personal information we hold about you and request corrections
where appropriate.
To request access or correction, please contact us using the details below.

11. Retention of Information
We retain personal information only for as long as reasonably necessary to:
• provide services;
• comply with legal obligations;
• resolve disputes;
• maintain business records; and
• enforce agreements.

12. Children’s Privacy
Our services are generally intended for adults.
We do not knowingly collect personal information from children without appropriate
parental or guardian involvement.

13. Third-Party Websites
Our website may contain links to third-party websites or embedded content.
We are not responsible for the privacy practices or content of third-party websites.

14. Your Privacy Rights
Depending on your location and applicable laws, you may have rights relating to:
• accessing your information;
• correcting inaccurate information;
• requesting deletion of information;
withdrawing consent;
• objecting to certain processing activities;
• requesting data portability; and
• making privacy complaints.

15. GDPR Notice for European Users
If you are located in the European Economic Area (EEA), United Kingdom or another
jurisdiction with similar privacy laws, you may have additional rights under applicable data protection legislation including the GDPR.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on our website with a revised “Last Updated” date.

17. Contact Us
Please use the Contact Us page to reach out if you have any concerns or questions, or you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au